Advantages of Instant Help

'Live help' services offer 'live' chat between your visitors and customers and your sales and support teams. With so many solutions to choose from it's easy to think Zion's Instant Help product is just another 'live help' solution. Well, it's not...

One of the key benefits of Instant Help is the ability to leverage your IM client to communicate with your web visitors. There is no special 'live agent' software to install, no special login to remember. Just login to your IM client as you would normally do and you're capable of using Instant Help. And, unlike MeeboMe, Instant Help supports multiple visitors talking to multiple sales and support members concurrently. Chats can be transfered from an agent to a back-office engineer with a simple bot-like command. All conversations are archived and available for search just as you would expect for an enterprise IM solution.